Man and His Van Removalists
Financial Services Guide – Removals Insurance & Storage Insurance
Man And His Van Pty Ltd can assist you to obtain insurance to protect your goods while they are in transit or storage. This is because we are an authorized representative of Aldridge and Street a Division of Cowden (VIC) Pty Ltd (AFSL 245658), a licensed insurance broker.
This Financial Services Guide describes the insurance services that Man And His Van Pty Ltd can provide to you . It also covers the charges for those services, your rights as a client and how any complaints you may have will be dealt with.
How we can help with your insurance?
We hold a Customer Goods in Transit and Storage insurance policy. On your behalf, we can arrange for this policy to cover you. Alternatively, you can obtain insurance from an insurance company of your own choice. If you ask us to arrange Customer Goods in Transit and Storage insurance, we will give you a Product Disclosure Statement (PDS). This will describe the main features of the policy. You should read the PDS to decide if the policy suits your needs, objectives and financial situation before you decide whether to obtain it because we cannot advise you about your insurance needs. If you need advice or your insurance needs are different from the cover available in our policy, we can refer you to Aldridge & Street who will be able to assist you.
How are insurance fees charged?
For arranging for you to be insured under our policy, we receive the difference between the amount you pay us for your insurance and the cost of the premium we pay for the policy (which is based upon our annual turnover) and the amount we pay for claims under $2,000 . The amount you pay us is based on the value of the goods we are removing or storing on your behalf.
Our staff who arrange your insurance are paid a salary. They do not receive a bonus for arranging insurance for you. In addition, Aldridge & Street received a commission of 0-20% for arranging our policy. They do not receive any amount when we arrange for the policy to cover you.
Complaints and disputes resolution.
We are a member of the Australian Furniture Removers Association (AFRA). AFRA handles all complaints or disputes about our services. Contact the Executive Director at AFRA.AFRA may be contacted at: Unit 6/7 Packard Avenue, BAULKHAM HILLS NSW 2153 T: (02) 9659-5300 F: (02) 9659-5311.If AFRA does not resolve the complaint to your satisfaction, you can refer it to Insurance Brokers Disputes Limited. For further information about IBDL, contact them directly on 1800 064 169.